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FAQ

FAQ:

Q1: Where can I find product specification or Features sheets?

A: Easy. Just click the product page and scroll down to“descriptions" or you can see on the right-hand side with products features.

Q2: Do you offer additional products not shown on your website?
A: Why, yes, we do. If you’re interested in other parts, that is. contact us by [email protected], You email will be returned within 24 hours during work days.

Q3:How are your products priced?
A:Fairly. And less than you’d expect. But our product prices, including promotional offers, can change. Some items include FREE STANDARD shipping,if you want to express, please contact us.

Q4: How do I place an order?
A: Easily. Quickly. Painlessly. All right on our website :https://www.starpointlighting.com.au/pages/how-to-place-an-order-with-us-33, or if you feel like talking to an actual person, please contact us by :[email protected]

Q5: What payment methods are accepted?
A: We take Paypal, Debit or Credit Card, Bank transfer, PayID as well as Phone Order(04 22065754).

Q6:Can products for Starpoint Brand be purchased locally?
A: Yes. We are located in Ballarat, please contact us for a time and then pick up.

Q7: Can I set up an account and be invoiced for my order?
A: After you order, you will receive an invoice automatically, you fail to receive any email, please check your email address details, or add our email ([email protected]) on your contact lists.

Q8:Why I can not receive any email after order?
A: Firstly check your spam email or make sure your email address was filling up correctly, if still fail to receive, please add our email address: [email protected] on your contact lists.

Q9: How do i know my order has been shipped?
A: You’ll get an e-mail as soon as your order ships, if still fail to receive any emails, please please check your email address details, or add our email ([email protected]) on your contact lists.

Q10: How much does shipping cost?
A: All the cost will be caculated by Australia post.

Q11:When can I expect my order?
A: We are using Australia Post only. We post from Ballarat, please check at :https://auspost.com.au/ due to epindemic. We try our best ship as soon as we can.
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