How to Make a Warranty Claim
If you have an issue with a Starpoint Lighting product, we're here to help. Please follow the steps below to lodge a warranty claim.
Step 1 — Contact Us by Email
Send your claim to info@starpointlighting.com.au with the subject line "Warranty Claim - Order No: [Your Order Number]".
Please include the following in your email:
- Your order number
- Purchase date
- Description of the issue
Step 2 — Assessment
Our customer service team will assess each claim individually. You will receive a response within 1-2 business day.
Step 3 — Provide Proof if Required
We may request photos or additional information to complete your claim assessment. Please have these ready to help speed up the process.
Step 4 — Return & Resolution
If your item needs to be returned for warranty assessment or replacement, we will provide a prepaid return label. Once received, we will process your claim promptly.
Need Help?
If you have any questions about the warranty claim process, please don't hesitate to contact us at info@starpointlighting.com.au. We're committed to making sure you're satisfied with every Starpoint Lighting product.