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Starpoint Return & shipping Policy

Starpoint Returns & shipping Policy


We want our customers to shop with confidence, which is why we offer exchange or refund in the event you change your mind. However, all returns requests must be made within 30 days. Requests should be made by contact us by email.  Please Fill in the required fields as best as possible to help us with the process:
Order ID * :
Purchase date:
Post address:
Billing Last Name * 
Product code:
Email Address *
Subject to the Consumer Guarantees outlined below, merchandise returned for change of mind within the above timeframes can be returned for an exchange or full refund subject to the following conditions:

  • Proof of purchase is accompanied with the returned merchandise;
  • The merchandise is unused, in its original condition with all tags and original packaging intact.
  • Any discounts received at the time of purchase will be carried over.
  • When your return is received, and provided that all items are in new & unused condition with all tags, labels and original packaging, we will action your return request within 48 hours. Please note that the postage on your item (if any) is not refundable, and the cost of returning your item will be borne by you.


If your item is found to have manufacturers fault, we will reimburse you any reasonable cost in returning the item. If your item was picked up from our warehouse, it is at the buyer's expense to return the item. If your item is returned for any reason other than an approved warranty the postage cost is borne by the purchaser.

Please note that if it is determined that your item has become defective as a result of misuse, Starpoint reserves the right to request any postage expense it may have incurred prior to releasing the goods back to you.

Our warranty does not apply to any bonus or free items that may have been bundled with your item. 

All free shipping item only will be post under standard AU post(express postage is not inclueded)